Frequently asked questions

Why I still haven’t get my refund?


If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at order@bespoke-alcbev.com.hk.




If sale items can be refunded?


Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.




Can I exchange my items?


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at order@bespoke-alcbev.com.hk.