Question 1

Why I still haven’t get my refund?

Accepted Answer

If you haven’t received a refund yet, first check your bank account again.    Then contact your credit card company, it may take some time before your refund is officially posted.   Next, contact your bank. There is often some processing time before a refund is posted.   If you’ve done all of this and you still have not received your refund yet, please contact us at order@bespoke-alcbev.com.hk.

Question 2

If sale items can be refunded?

Accepted Answer

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Question 3

Can I exchange my items?

Accepted Answer

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at order@bespoke-alcbev.com.hk.

LEGAL NOTICE

根據香港法律，不得在業務過程中，向未成年人售賣或供應令人醺醉的酒類。

This website contains alcoholic products and is only suitable for who are 18 years old above. Click Exit now if you are under 18.